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  • If you selected a non-standard model of computer or it has non-standard hardware specifications (larger hard drive, more RAM, etc.) then the computer will need to be custom built overseas. That means that the computer won’t start being built until after they receive the order and may have other orders that need to be processed before yours. Shipping from overseas also takes a lot longer than our standard computers built in NC.
  • There may be supply issues with the specific parts needed for your computer. The most common parts to have supply issues are hard drives, specifically those 512GB or larger. Usually these supply issues come from the warehouse for the part manufacturer catching fire, flooding, etc.
  • Once the computer arrives at McColl, our technicians need to install all of our standard programs and configurations. Our technicians handle a lot of different tasks on top of configuring new computers – responding to classroom issues, repairing broken computers, moving and setting up computer equipment between offices, etc. Sometimes we need to prioritize these other needs before configuring new computers.

When you submit an order form or someone creates a incident on your behalf, you will receive email updates from “Kenan-Flagler IT” (the email address ends in One of the updates you may see is “State changed from ____ to ____” . The state represents the status of your incident/request. One state can mean a couple different things, but for purchasing requests they generally have the following meanings: